Dear valued customers,
We are aware of a quality concern affecting some of our large grinders that were produced from September 2023 to May 2024. The issue involves a potential defect in the mechanism of the grinders which may result in plastic pieces breaking off and being released during use. No other grinder products are affected by this issue. To ensure consumer confidence in the quality of our products, we have extended the withdrawal of these products to a public recall in all territories where the affected grinders were sold. We are cooperating fully with relevant food safety authorities and stakeholders in all respective territories to ensure product compliance and consumer confidence in our products.“We have decided to recall these products as our priority is to ensure that our customers can trust the quality of every Cape Herb & Spice product. For us, quality is the best policy. We accept only the best, and that’s exactly what we promise to offer our customers,” says Paul Jibson, Managing Executive at Cape Herb & Spice.Affected products pertain to the following large grinders (names may differ per country):
We take this matter very seriously and are committed to resolving it swiftly and responsibly.
We apologise for any inconvenience caused and appreciate the cooperation of our partners and customers during this process.
For any further information or assistance, contact our customer service team at info@capeherb.co.za