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Careers Desktop Support Technician

Desktop Support Technician

Dept: Information Technology

Location: Westlake

15 January 2020

Cape Herb and Spice has grown from entrepreneurial roots into a global player, employing over 500 people and operating over 3 sites in Cape Town. Centered around innovation and quality, Cape Herb and Spice gives any candidate a great opportunity to gain extensive experience and build an exciting career.

Key responsibilities:
•    To provide 1st & 2nd line support to end-users, locally and remotely, with escalation if required
•    Standard troubleshooting required to resolve incidents as reported, covering hardware and software across the network, including MFP’s, Printers, Desktops, Laptops, Peripherals and mobile devices
•    Provide end-user support on workstation and printer usage, with basic training if required
•    Basic networking knowledge with understanding of network cabling, installation, testing & troubleshooting
•    Requests/Incidents to be logged/recorded, with detail on resolution. Knowledge database to be created and kept up to date
•    Creating of user accounts, with necessary access and authorisation (Active Directory)
•    Branch office site support may be required, when & if necessary (travel required) *
•    Configure & setup of workstations, MFP’s and mobile devices where necessary
•    PC builds, repairs, upgrades (Desktops and Laptops)
•    Asset Management
•    MS Server 2012 R2 knowledge for minimal server access to assist with support functions (RDS, Print server, AD, Backups/Restore)
•    Daily & Monthly Backups
•    Log support requests with third party vendors (escalation) and manage/follow up
•    Be available and involved in any IT-related projects that may require after hours and weekend availability*
•    Additional ad-hoc tasks as reasonably required

Additional (job growth) responsibilities:
•    Afterhours standby may be required from time to time for support (non-project related) *
•    Admin functions: 
•    Monthly reports as required
•    Vendor liaison – Request quotes for new hardware, software and repairs

Qualifications and experience:
•    Basic PC Engineering (A+ & N+ or similar) (MS Certification and ITIL background will be advantageous)
•    Minimum of 2 years’ desktop support experience, preferably in a corporate environment
•    Exposure to MS Server environment
•    Familiar with Windows 7, Windows 8.1, Windows 10, Office 2013, Office 2016, Office 365
•    Must have own reliable transport with a valid driver’s licence for remote sites support within a 30km radius *

Personal Attributes required:
•    Able to problem-solve, with strong technical trouble-shooting skills
•    Should be able to work well under pressure and meet SLA’s
•    Good communication skills across all levels
•    Time-management and able to prioritise tasks according to urgency level
•    Quick thinker, proactive, self-driven, self-learning and result orientated
•    Able to work alone, as well as within a team
•    Able to identify areas of improvement
•    Good administrative and organisational abilities
•    Able to follow through on instructions
•    Methodical, clean and neat worker with good work ethics

*Compensation in terms of the company’s policies will be provided

HR Contact:Mary-Rose Wrigley

Enquire now:maryrose.shannon@capeherb.co.za

Telephone:021 701 5140