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Careers IT Desktop Technician

IT Desktop Technician

Dept: IT

Location: Westlake, Tokai

10 June 2019

Cape Herb and Spice has grown from entrepreneurial roots into a global player, employing over 500 people and operating over 3 sites in Cape Town. Centered around innovation and quality, Cape Herb and Spice gives any candidate a great opportunity to gain extensive experience and build an exciting career.

Key responsibilities:

  • To provide 1st & 2nd line support to end-users, locally and remotely, with escalation if required
  • Standard troubleshooting required to resolve incidents as reported, covering hardware and software across the network, including MFP’s, Printers, Desktops, Laptops, Peripherals and some mobile devices
  • Provide end-user support on workstation and printer usage, with necessary training
  • Basic networking knowledge with understanding of network cabling, installation, testing & troubleshooting
  • Requests/Incidents to be logged/recorded, with detail on resolution. Knowledge database to be created and kept up to date
  • Creating of user accounts, with necessary access and authorisation (Active Directory)
  • Branch office site support may be required, when & if necessary (travel required) *
  • Configure & setup of workstations, MFP’s and mobile devices where necessary
  • PC builds, repairs, upgrades (Operating System, Microsoft Office, AV and other standard software)
  • Microsoft Server 2012 R2 knowledge for minimal server access to assist with support functions (RDS, Print server, AD)
  • Ensure daily & monthly backup HDD’’s are in place
  • Log support requests with third party vendors (escalation) and manage/follow up
  • Be available and involved in any IT-related projects that may require after hours and weekend availability
  • Additional ad-hoc tasks as reasonably required

Additional (job growth) responsibilities:

  • After hours standby may be required from time to time for support (non-project related) *
  • Admin functions:
  • Monthly reports as required
  • Vendor liaison – Request quotes for new hardware, software and repairs

Qualifications and experience:

  • Basic PC Engineering (A+ & N+ or similar) (MCSE & and ITIL background will be advantageous)
  • Minimum of 2 years’ desktop support experience, preferably in a corporate environment
  • Exposure to MS Server environment
  • Familiar with Windows 7, Windows 8.1, Windows 10, Office 2013, Office 2016, Office 365
  • Must have own reliable transport with a valid driver’s license for remote sites support within a 30km radius *

Personal Attributes required:

  • Able to problem-solve, with strong technical trouble-shooting skills
  • Should be able to work well under pressure and meet SLA’s
  • Good communication skills across all levels
  • Time-management and able to prioritise tasks according to urgency level
  • Quick thinker, proactive, self-driven, self-learning and result orientated
  • Able to work alone, as well as within a team
  • Able to identify areas of improvement
  • Good administrative and organisational abilities
  • Able to follow through on instructions
  • Methodical, clean and neat worker with good work ethics

* Compensation in terms of the company’s policies will be provided

If you meet the requirements and would like to apply for this vacancy, please email a detailed CV to


HR Contact:Mary-Rose Shannon


Telephone:021 701 5140